We want you to be
completely satisfied with your purchase.
If you are unhappy with your
purchase you may return the item(s) for a refund or exchange
within 30 days of your receipt. The item(s) must be in new condition,
unused and in original packaging material. Please note: Custom
cushions and pillows are non-returnable nor non-refundable.
All items returned under this policy are eligible for a
refund. The full purchase price minus actual shipping and handling and
a 15% restocking fee will be credited to the same form of payment used
in the original purchase. Return shipping costs are the
responsibility of the customer (unless the merchandise is defective,
damaged in transit, or a result of our error). Therefore customers
should insure all returns for the purchase price of the product to
protect you in the event of loss or damage.
All returns must
have an RGA (Return Goods
Authorization) number. You can request an RGA number by calling
1-888-390-6696. Should you receive a product that appears to
be damaged from UPS or FedEx ground shipping, please call us within 3
business days of your receipt. Be sure to have your invoice, order
number and shipment tracking number available. We will file an
insurance claim and order a replacement for you.
Special attention is needed for products shipped by freight. It
is important for you to inspect your shipment carefully! Any
damage made to the carton or product itself, must be noted on the
freight bill BEFORE the driver leaves. You can either accept the
cartons as damaged or you can refuse them. Failure to inspect
your order before signing the bill of lading could result in a denial
of a replacement if damage is found after-the-fact.
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